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[RESOLVED} Payment Gateway provider issueOperational

Incident Status

Operational

Components

Passport Labs | USA Environment, Passport Labs | Canada Environment, RMC Pay, Transit, Third Party System

Locations

Primary Data Center, Canada, Transit Platform, Outside Passport Control


March 31, 2023 1:47PM EDT
March 31, 2023 5:47PM UTC
[Monitoring] We identified an issue with our payment gateway Cybersource, via our monitoring service, they had an issue that prevented payment acceptance across potentially all products between 11:48 am - 11:52 pm est. The errors from the providers are no longer occurring. We will continue to monitor the situation for continued stability. Thank you

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Upcoming Maintenances

Passport Labs | USA Environment




Operational

Passport Labs | Canada Environment




Operational

RMC Pay




Operational

Transit




Operational

Third Party System




Operational

Locations